Central Services Refresh Programme (CSRP)

Making transactions in the London Market more efficient

What is CSRP post-bind submission

A submission channel that makes transactions in the London Market more efficient and reduces market effort around London-specific accounting transactions systems and processes.

  • Brokers can submit accounting and claims movement data in a consistent format that is in line with global insurance messaging standards (ACORD, EBOT/ECOT) through an online submission portal or through brokers’ own systems.


  • Brokers are exposed to London-specific processes when making post-bind submissions to the Bureau.
  • Multiple processes and submission methods are used.

After modernisation

  • After modernisation, London specific processes will be removed making broker post-bind submissions consistent
  • Use of global processes and messaging standards will result in fewer queries and related administration
  • Use of alternative post-bind submission channels, such as Accounting & Settlement (A&S), paper and eAccounts is reduced

What are the benefits

For Brokers

  • Reduced broker administration and lower cost of doing business in the London market due to automated submissions and reduced query numbers.
  • Eliminates London specific processes, moving them away from brokers, e.g. it is possible to operate with no dependency on bureau signing number and dates, carriers become responsible for resolving carrier queries.
  • Reduced reconciliation issues as no bureau re-keying of broker references or amounts.
  • Reduced broker effort through the accounting split process being absorbed by the bureau, less reconciliation and a reduction in broker transaction numbers.
  • Brokers can act in line with internationally accepted processes and messaging standards (ACORD EBOT & ECOT).
  • Queries directed to the relevant party means they can be resolved quicker and all parties will have accurate MI on the types of queries being raised.
  • One way of working reduces London specialisms and training overhead.
  • Makes the broker experience of dealing with London simplified and aligned to global processes.

For Carriers

  • Improved broker access to the market will protect existing business and potentially attract new business.
  • Enhanced data and fewer queries will reduce trapped premium.
  • Queries routed to the resolving party, rather than always through the broker.


  • Adoption of the Post-bind Submission service (PbS), introduced as part of the Central Services Refresh Programme (CSRP) within LM TOM, is now being managed by Xchanging. Firms are supported through their Onboarding by a team dedicated to the training and business testing process.
  • Xchanging is working with brokers and service companies who have expressed an interest in adopting PbS to firm up their plans, including software and business readiness. There is also a pipeline of brokers and service companies planning to use the electronic Submission Portal.
  • Volumes processed via PbS are now seeing an increase and with enhancements to the service business type constraints have been removed.

PBS plans for 2019

  • Release 1.3 is scheduled for May 2019.
  • There will also be an upgrade to the ACORD standards used in the central services, to “2016.10”, in November 2019.
  • The Proportional Treaty implementation is in planning and is expected to be delivered mid 2020.
  • CSRP is expected to transfer to being managed under business as usual change management, via the Xchanging Service Management agreements, with enhancement prioritisation being customer led via the Market Associations

Key progress to date

  • Capability to submit original, addition and return premiums electronically using ACORD standard messages.
  • Portal delivered for brokers without their own EBOT / ECOT systems to enter their premium transactions directly to the Bureau, manually or by uploading a spreadsheet / data.
  • Delivered claims code and remaining functionality.
  • Build for standard premium and claims submissions via PbS complete.
  • Binding authority premiums business  now available.
  • Query portal live directing queries to the resolving parties.